Returns & Exchanges

At Altitude Water, we strive for complete satisfaction with our premium hydration products. Due to the perishable nature of our spring water, we offer a 30-day return window for unopened cases and hardware accessories to ensure quality control and safety.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Securely

  Place the unopened items in their original packaging, ensuring that all seals remain intact to qualify for a full refund.

• 3.
  Affix Shipping Label

  Print the provided prepaid shipping label and attach it clearly to the outside of your package before dropping it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our quality assurance team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.